Keynote: Swimming in Services: Navigating Unknown Waters

Whether a monolithic or microservices architecture, in-house solution or third party platforms, our environments are trending towards increased complexity. What measures can we take to ensure quality work experiences for ourselves, companies, and customers?

In this talk, we will examine operational patterns, practices and tools that serve in these unstable and rapidly changing waters. While we can't know what we don't know, we can be prepared with appropriate responses to avoid drowning and in the process change the way we build our products.

Topics will include:

* Qualifying and quantifying risk,
* recognizing and responding to issues,
* recovering from and reflection on failure.